New IT-solutions of contactless delivery

Courier Service Express has improved the service of contactless delivery of prepaid orders, having implemented the technology of proof by means of a digital pin-code or by means of a digital signature of the consignee.

When a parcel is transferred for delivery, a client receives a digital five-digit code or a link to the  site of the company allowing to scan a bar code from a waybill automatically together with standard information bout the order in an SMS, e-mail or one of messengers. A courier delivers a parcel to the consignee’s door and steps back in safe distance. If it is a pin-code which constitutes a proof of delivery, the client shall say it to the courier. After coincidence the parcel gets a status of delivered automatically. If delivery is made by means of bar code scanning, the fact of delivery is proved by a digital signature of the consignee on the screen of the mobile telephone. 

Both ways essentially simplify interaction making a dialogue of the consignee and the courier minimal and completely excluding the necessity to get a "handwritten" signature and to show a passport of the consignee.

«We are developing our service. It’s not much time has passed since we launched it but there are some achievements. We can say about 25 % demand in the service among our clients», - comments Maria Martynova, СSE Deputy CEO.

«Today in the conditions of a pandemic and self-isolation a courier delivery is one of socially significant services. Logistical operators strive to automate processes more, including express deliveries. As now, as never before, it is important to ensure maximum safety of the clients, to protect them from undesirable contacts. Our solutions make it possible», -notes Dmitry Aksyzov, Porject Manager of IT Department.